FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 3)
Time: 90 min
M a r k s: 55
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
In---------punctuation, no line of heading or inside address is punctuated.
► close punctuation
► open punctuation
► standard Punctuation
► long punctuation
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
As good-news plan is similar to direct-request plan, so is persuasive plan to----------- plan.
► good news
► bad news
► pleasant news
► moderate news
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
Which is a list of source material on a particular subject?
► Bibliography
► Index
► Appendixes
► Glossary
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
What is the more formal way of communication?
► Written communication
► Oral communication
► Non-verbal communication
► Effective communication
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
The purpose of a --------------- is to convey essential information in an organized and useful format.
► business report
► progress report
► informal report.
► formal report
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
An employment interview is which type of meeting in which both employer and applicant ask questions and exchange information.
► Important
► Formal
► Informal
► Ordinary
Ref.
Understanding the Interview Process
An employment interview is a formal meeting in which both employer and applicant ask questions
and exchange information to learn more about each other.
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
Which type of interview is less formal and unstructured?
► Situational Interview
► Structured Interview
► Opening-ended interview
► Casual interview
Types of Interview
Opening-ended interview is less formal and unstructured. In an open-ended interview, the recruiter
encourages the candidate to speak freely.
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
There are------------- major research perspectives.
► Two
► Three
► Four
► Five
Quantitative and Qualitative Perspectives
A research perspective, as used here, is a general view and use of research approaches and methods.
There are two major perspectives: quantitative and qualitative.
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
A
----------------section of thesis can contain a flow chart which
summarizes the way in which various processes involved in the project
fit together.
► rationale
► methodology
► discussion
► analysis
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
: --------------------- are designed to analyze relationships between two or more variables.
► Co relational Studies
► Causal comparative studies
► Descriptive studies
► Group studies
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
Which one is national variable from the followings?
► Time
► Space
► Economics
► Food
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
'Arrived at the conclusion’ is --------------------- expression and ‘Concluded’ is ---------------- expression.
► concise, verbose
► Verbose, concrete
► Concise, simple
► Verbose, concise
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
How many major delivery methods are used for an oral presentation ?
► Three
► Four
► Two
► Five
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
In letter refusing adjustment, the point of view of a reader should be-------------.
► opposed
► ignored
► supported
► refused
When The Buyer Is At Fault
1. Support the Reader’s Point of View in Your Buffer Paragraph
Since the customer probably thinks he or she is right, try to make him or her accept the logical solution.
Be sure the customer realizes that you understand the problem and that you will be fair.
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
In which letter, you need to start by capturing the reader’s attention and interest.
► Unsolicited
► Formal
► Informal
► Solicited
Both solicited and unsolicited letters present your qualifications similarly. The main difference is in
the opening paragraph. In a solicited letter, you need no special attention-getter because you have been
invited to apply. In an unsolicited letter, you need to start by capturing the reader’s attention and
interest.Aida
Question No: 17 ( M a r k s: 1 ) http://vuzs.net
Clarity is achieved in part through a balance between ……………………………….
► Precise and familiar language
► Complex and difficult language
► Easy and simple language
► Rough and tough language
Question No: 18 ( M a r k s: 1 ) http://vuzs.net
Which one of the following is not a step of buffer paragraph technique?
► Deductive approach
► Explanation
► Your no (stated or implied)
► A friendly close
Use the effective buffer paragraph technique when writing bad-news letters:
Step 1: Buffer
Step 2: Explanation
Step 3: Your no (stated or implied)
Step 4: a friendly close.
Question No: 19 ( M a r k s: 1 ) http://vuzs.net
While writing letters refusing adjustments when the buyer is at fault, which of the following options is not the part of it?
► Support your point of view in your buffer paragraph
► Assure the customer that the request is appreciated and has received individual consideration.
► Present the explanation before the decision
► Be courteous even when answering an angry or a distorted claim
Ref from Lesson 24
Question No: 20 ( M a r k s: 1 ) http://vuzs.net
All
pieces of literature, key journals and books referred to in a research
proposal should be listed at the end of the proposal. It is
called------------------ section of thesis.
► tables and figures
► appendices
► bibliography
► index
Bibliography
All pieces of literature referred to should be listed at the end of the proposal using the referencing
style appropriate to the department. Before you begin compiling this section, find out what style you are
expected to use.
Question No: 21 ( M a r k s: 2 )
What is a stress interview?
most unnerving types of interview is the stress interview. Stress interviews help
recruiters see how you handle yourself under pressure. See how well a candidate handles stressful situations.
During a stress interview, you might be asked pointed questions designed to irk or unsettle you. You might
be subjected to long periods of silence, criticisms of your appearance, deliberate interruptions, abrupt or
even hostile reactions by the interviewer.
Question No: 22 ( M a r k s: 2 )
Name two types of memo reports.
Two types of Memo Reports
1. Informational Memorandum Reports
2. Analytical memo Reports
Question No: 23 ( M a r k s: 2 )
What do you understand by MLA and APA formats?
MLA is widely
used and accepted in most academic settings and primarily used in the
humanities, particularly in the disciplines of liberal arts, such as
language and literature. Academic institutions that primarily educate in
the fields of education, English literature, arts, social sciences,
business and humanities deem that MLA is the most appropriate writing
style for those fields. Additionally, MLA guidelines are widely accepted
not only in the United States but in countries within North America and
in Brazil, China, India, Japan, Taiwan and other countries worldwide.
APA style requires authors to use the past tense or present perfect tense when using signal
phrases to describe earlier research. E.g., Jones (1998) found or Jones (1998) has found...
APA Citation Basics
When using APA format, follow the author-date method of in-text citation. This means that the
author's last name and the year of publication for the source should appear in the text, E.g., (Jones, 1998),
and a complete reference should appear in the reference list at the end of the paper.
Question No: 24 ( M a r k s: 3 )
How do we write long quotations in a thesis paper?
Question No: 25 ( M a r k s: 3 )
How can you write a good resume?
A Good Resume
A good resume is a flexible and can be customized for various situations and employers.
Seven Qualities that Employer Seek
1. think in term of result
2. know how to get things done
3. are well rounded,
4. show signs of progress
5. have personal standards of excellence
6. are flexible and willing to try new things
7. possess strong communication skills.
A good resume is a flexible and can be customized for various situations and employers.
Question No: 26 ( M a r k s: 3 )
You should consider the audience's concerns while giving an oral presentation.Discuss.
Predict the audience’s probable reaction
1. Analyze why audience members are attending the presentations
2. Determine the audience’s general attitude toward the topic: interested, moderately interested,
unconcerned, open-minded, or hostile.
4. Analyze the mood that people will be in when you speak to them.
3. Find out what kind of backup information will most impress the audience: technical data, historical
information, financial data, demonstrations, samples, and so on.
4. Consider whether the audience has any biases that might work against you.
5. Anticipate possible objections or questions.
Gauge the audience’s understanding.
C. Gauge the audience’s level of understanding.
1. Analyze whether everybody has the same background and experience.
2. Determine what the audience already knows about the subject
3. Decide what background information the audience will need to better understand the subject.
4. Consider whether the audience is familiar with your vocabulary.
5. Analyze what the audience expects from you.
6. Think about the mix of general concepts and specific details you will need to present.
Defining main idea
Question No: 27 ( M a r k s: 5 )
How far do you agree that internal communication is important for proper running of an organization?
Question No: 28 ( M a r k s: 5 )
What is E Q and its importance for a successful job?
Question No: 29 ( M a r k s: 5 )
Write a note on narrative minutes.
Question No: 30 ( M a r k s: 5 )
Write a note on five types of work place power.
