FINALTERM EXAMINATION
Fall 2008
ENG301- Business Communication (Session - 2)
M a r k s: 75
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
----------------records messages on a computer disk for retrieval by the receiver.
Fax
E-mail
Teleconferencing
Voice mail
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
What are the basic divisions of a formal report other than prefatory and supplementary
parts?
Written parts
Text parts
Oral parts
Added parts
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
The place where we go to buy or sell commodities is commonly known as:
Play ground
Market
Fort
Club
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
Certain analytical reports are called:
Overview
Proposals
Recommendation
Memo
Overview
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
It is an analysis of business done during the whole month.
Daily Market Report
Weekly Market Report
Monthly Market Report
Quarterly Market Repot
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
Claim letter is also called:
Complaint letter
Adjustment letter
Credit refusing letter
Collection letter
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
Which communication involves one speaker and audience?
Person-to-group
Group-to-group
Individual-to-individual
People-to-people
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
Collection letter should be:
Emotional
Persuasive
Demanding
Critical
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
Solicited Sales letters are written:
In response to an inquiry
To increase marketing of a product
To persuade buyer to buy a product
To sell a product or service
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
A ------------------is a cross between interoffice memo and a formal report.
memo report
analytical memo report
informational memorandum report
feasibility report
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
-----------are routine reports prepared at regular time interval-daily, weekly, monthly
quarterly or annually.
Periodic reports
Formal reports
Progress reports
Conference reports
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
-----------------is often used when sending information to a reader outside your
organization.
Letter
Memo
Minutes
Application
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
The resume should be relevant, to the point and which quality is missing?
Too long
Repetitious
Concise
Complex
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
For writing a successful resume, it is better to adopt which attitude?
We
Personal pronoun
You
He\She
All third persons
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
While communicating, when you are aware not only of the perspective of others but also
their feelings, you are applying which principle of communication:
Courtesy
Concreteness
Completeness
Conciseness
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
What is the purpose of writing a follow-up letter to an organization?
To show your interest in working for the organization.
To decline the offer of the organization.
To ask for information.
To represent organization s attitude
Question No: 17 ( M a r k s: 1 ) http://vuzs.net
When your message contains all the facts, the reader or the listener need, it is called:
Complete
Considerate
Courteous
Clear
Question No: 18 ( M a r k s: 1 ) http://vuzs.net
Fisher and Ury (1991) developed a concept known as :
Principled bargaining
Negotiation
Communication
Communication
Question No: 19 ( M a r k s: 1 ) http://vuzs.net
Principled bargaining acknowledges the Australian ethic of a :
Foul play
Fair go
Good relation
Bad relation
Question No: 20 ( M a r k s: 1 ) http://vuzs.net
In which negotiation method both parties are dissatisfied?
Withdrawal
Accommodation
Competition
Cooperation
Question No: 21 ( M a r k s: 1 ) http://vuzs.net
Which tests are designed to check competency or specific abilities of a candidate, needed
to perform a job?
Psychological tests
Drug tests
Job skills tests
General tests
Question No: 22 ( M a r k s: 1 ) http://vuzs.net
According to Psychologists, 50 percent of an interview s decision is made within how
many seconds?
First 30 seconds
60 to 90 seconds
30 to 60 seconds
40 to 50 seconds
Question No: 23 ( M a r k s: 1 ) http://vuzs.net
: --------------------- are designed to analyze relationships between two or more variables.
Co relational Studies
Causal comparative studies
Descriptive studies
Group studies
Question No: 24 ( M a r k s: 1 ) http://vuzs.net
All pieces of literature, key journals and books referred to in proposal should be listed at
the end of the proposal. It is called------------------ section of thesis.
tables and figures
appendices
bibliography
index
Question No: 25 ( M a r k s: 1 ) http://vuzs.net
---------------- appears as an appendix at the end of your thesis.
Raw data
Synopsis
Preface
Tables and Figures
Question No: 26 ( M a r k s: 1 ) http://vuzs.net
APA stands for:
American psychological association
Australian physician authority
A psychological analysis
A philosophical approach
Question No: 27 ( M a r k s: 1 ) http://vuzs.net
Each source you cite in the paper must appear in your reference list and this list should
appear --------------------of your paper.
in the beginning
at the end
in the middle
after few pages in the middle
Question No: 28 ( M a r k s: 1 ) http://vuzs.net
Sounds such as uh-huh , um , uh ; silent pauses represent which on of the followings:
Vocal characterizers
Vocal Qualifiers
Vocal Segregates
Vocal intensifiers
Question No: 29 ( M a r k s: 1 ) http://vuzs.net
In order to understand verbal and nonverbal communication which of the following
things should we do?
Accept cultural differences
Studying your own culture
Learn about other cultures
All of the above
Question No: 30 ( M a r k s: 1 ) http://vuzs.net
Which one is not related with close paragraph?
Make Action
Keep Last Paragraph Concise and Correct
End on a Positive, Courteous Thought
Make a refusal statement
