FINALTERM EXAMINATION
Fall 2009
ENG301- Business Communication (Session - 3)
Time: 120 min
M a r k s: 75
ENG301 - Business Communication - Question No: 1 ( M a r k s: 1 )
Communication is the process by which individuals share:
► Coordinate activities,and make decisions
► Body movements
► Techniques
► Skills
ENG301 - Business Communication - Question No: 2 ( M a r k s: 1 )
An exchange of information within an organization is called:
► Internal communication(page 5)
► External communication
► Horizontal communication
► Vertical communication
ENG301 - Business Communication - Question No: 3 ( M a r k s: 1 )
Research Proposal is one kind of proposal and other one is:
► Solicited proposal
► Unsolicited proposal
► Business Proposal (page 145)
► Marketing Proposal
ENG301 - Business Communication - Question No: 4 ( M a r k s: 1 )
Solicited Sales letters are written:
► In response to an inquiry (page 107)
► To increase marketing of a product
► To persuade buyer to buy a product
► To sell a product or service
ENG301 - Business Communication - Question No: 5 ( M a r k s: 1 )
A standing committee is one that operates permanently:
► Month after month
► Week after week
► Year after year (page 116)
► After six monthss
ENG301 - Business Communication - Question No: 6 ( M a r k s: 1 )
Task force is ------------- after solving a specific problem, assigned to them.
► engaged to other problems
► disbanded (page 116)
► engaged to routine work
► sent on leave
ENG301 - Business Communication - Question No: 7 ( M a r k s: 1 )
Written summary of a business meeting is called:
► Minutes (page 117)
► Motion
► Circular
► Agenda
ENG301 - Business Communication - Question No: 8 ( M a r k s: 1 )
The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well.
► chairman
► presiding officer(page 118)
► advisory
► manager
ENG301 - Business Communication - Question No: 9 ( M a r k s: 1 )
A ------------------is a cross between interoffice memo and a formal report.
► memo report(page 125)
► analytical memo report
► informational memorandum report
► feasibility report
ENG301 - Business Communication - Question No: 10 ( M a r k s: 1 )
Personal Nonverbal communication involves kind of nonverbal behavior that is unique to:
► Four persons
► One person (page 15)
► Six persons
► Three person
ENG301 - Business Communication - Question No: 11 ( M a r k s: 1 )
---------------is a process in which two or more parties try to resolve differences, solve problems and reach agreement.
► Negotiation (page 185)
► Communication
► Consultation
► Discussion
ENG301 - Business Communication - Question No: 12 ( M a r k s: 1 )
In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:
► Iinitiator (page 186)
► Both parties
► One party
► Second party
ENG301 - Business Communication - Question No: 13 ( M a r k s: 1 )
How many types of power are in negotiation?
► Five (page 188)
► Seven
► Six
► Four
ENG301 - Business Communication - Question No: 14 ( M a r k s: 1 )
-------------- power is exerted
by those who use their authority or any force, emotional or physical,
against the interest of the other party.
► Coercive (PAGE 188)
► Expertise
► Legitimate
► Consultative
ENG301 - Business Communication - Question No: 15 ( M a r k s: 1 )
In which negotiation method both parties are dissatisfied?
► Withdrawal (PAGE 191)
► Accommodation
► Competition
► Cooperation
ENG301 - Business Communication - Question No: 16 ( M a r k s: 1 )
While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► Making an outline
► Thinking about It (PAGE 195)
ENG301 - Business Communication - Question No: 17 ( M a r k s: 1 )
: --------------- defines the
word research as: "Research is conducted to solve problems and expand
knowledge. Research is a systematic way of asking ENG301 - Business
Communication - Questions, a systematic method of enquiry."
► Drew (PAGE 197)
► Howard and Sharp
► A psychologist
► A scientist
ENG301 - Business Communication - Question No: 18 ( M a r k s: 1 )
The--------------- section of a thesis explains the reasons
for doing the research, and indicates why the research is important,
valuable or significant.
► Introduction
► Background
► Conclusion
► Central
Introduction
This section is an introduction to the topic and the subject. It describes the background to the research,
particularly the major ideas (or theoretical perspective) from which the research is derived. The introduction
explains the reasons for doing the research, and indicates why the research is important valuable or
significant. It outlines the contribution that the research will make to knowledge. The introduction also
outlines the aims of the research by presenting research ENG301 - Business Communication - Questions or hypotheses.
ENG301 - Business Communication - Question No: 19 ( M a r k s: 1 )
------------------is a well
established research ENG301 - Business Communication - Question that can
be in the form of a descriptive statement or a ENG301 - Business
Communication - Question.
► Analysis
► Hypothesis (PAGE 203)
► Appendices
► Criticism
ENG301 - Business Communication - Question No: 20 ( M a r k s: 1 )
: --------------------- are designed to analyze relationships between two or more variables.
► Co relational Studies (PAGE 207)
► Causal comparative studies
► Descriptive studies
► Group studies
ENG301 - Business Communication - Question No: 21 ( M a r k s: 1 )
A person has to follow three
steps for an oral presentation which are: 1. Planning your presentation,
2. ------------------ your presentation, 3. Completing your
presentation.
► Learning
► Speaking
► Writing (PAGE 177)
► Listening
ENG301 - Business Communication - Question No: 22 ( M a r k s: 1 )
If you are citing a work done by three to five authors what will be the proper way to refer them?
► Kernis, Cornell, Sun, Berry & Harlow, 1993 (PAGE 215)
► Kernis, Cornell, and Sun, and Berry, & Harlow 1993
► Kernis and Cornell, Sun, Berry, & Harlow, 1993
► Kernis and Cornel, Sun and Berry and Harlow 1993
ENG301 - Business Communication - Question No: 23 ( M a r k s: 1 )
Before writing a message, which of the following steps are necessary for effective communication?
► Define the purpose of the message.
► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above (PAGE 42)
ENG301 - Business Communication - Question No: 24 ( M a r k s: 1 )
AIDA plan stands for:
► Attention, Interest, Desire, Action (PAGE 67)
► Authority, Interest, Disclose, Accuracy
► Accuracy, Internal, Diction, Attention
► Action, Interest, Desire, Authority
ENG301 - Business Communication - Question No: 25 ( M a r k s: 1 )
'Arrived at the conclusion’ is --------------------- expression and ‘Concluded’ is ---------------- expression.
► Concise, verbose
► Verbose, concrete
► Concise, simple
► Verbose, concise (PAGE 21)
ENG301 - Business Communication - Question No: 26 ( M a r k s: 1 )
Collection letters are usually written in:
► Line
► Series
► Serial
► Steps (PAGE 101)
ENG301 - Business Communication - Question No: 27 ( M a r k s: 1 )
How many major delivery methods are used for an oral presentation ?
► Three
► Four (PAGE 180)
► Two
► Five
(1) Extemporaneous
(2) Reading
(3) Memorization
(4) Impromptu
ENG301 - Business Communication - Question No: 28 ( M a r k s: 1 )
An attachment notation is included to remind the reader to
check for additional pages of information. This is typed single or
double space below the reference initials.
Match the above statement with one of the followings:
► Enclosure(s) (PAGE 51)
► Copy Notation
► Postscript
► Attention line
ENG301 - Business Communication - Question No: 29 ( M a r k s: 1 )
In claim letter the initial statement should contain:
► Good news (PAGE 92)
► Bad news
► Mixed news
► Ambiguous
ENG301 - Business Communication - Question No: 30 ( M a r k s: 1 )
While drafting a letter which thing should we ignore?
► Be Specific.
► Avoid general objectives.
► Be as clear as possible about the kind of opportunity and industry you’re looking for.
► We can talk in a difficult language (PAGE 160)
ENG301 - Business Communication - Question No: 31 ( M a r k s: 2 )
What is case study research?
ENG301 - Business Communication - Question No: 32 ( M a r k s: 2 )
Briefly describe a claim letter.
ENG301 - Business Communication - Question No: 33 ( M a r k s: 2 )
What is pre-employment test?
ENG301 - Business Communication - Question No: 34 ( M a r k s: 3 )
What are lose-win strategies in negotiation?
ENG301 - Business Communication - Question No: 35 ( M a r k s: 3 )
What is a good opening in a report?
ENG301 - Business Communication - Question No: 36 ( M a r k s: 3 )
What are some of the uses of a memo?
ENG301 - Business Communication - Question No: 37 ( M a r k s: 5 )
How can we handle ENG301 - Business Communication - Questions in a presentation?
ENG301 - Business Communication - Question No: 38 ( M a r k s: 5 )
What are the points to write an adjustment letter?
ENG301 - Business Communication - Question No: 39 ( M a r k s: 10 )
What is memorandum? What are the internal purposes of memorandum?
ENG301 - Business Communication - Question No: 40 ( M a r k s: 10 )
