FINALTERM EXAMINATION
Fall 2009
ENG301- Business Communication (Session - 3)
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
Letters refusing orders call for the indirect plan or the---------------- approach.
► Sandwich
► Burger
► Negative
Letters refusing orders call for the indirect plan, or the “sandwich approach,” with the bad news in the middle. Use the following outline for these letters.
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
Which one is called the dictionary definition of the word?
► Connotation
► Denotation
► Fascination
► Illustration
Denotation
A
denotation is usually the dictionary definition of a word. Denotative
meanings name objects, people or events without indicating positive or
negative qualities. Such words as car, desk, book, house, and water
convey denotative meanings. The receiver has a similar understanding of
the thing in which the word is used.
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
A standing committee is one that operates permanently:
► Month after month
► Week after week
► Year after year
► After six months
Standing committee is one that operates permanently year after year, although its members may change.
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well.
► chairman
► presiding officer
► advisory
► manager
The written record of the proceedings of a meeting is called the minutes of the meeting.
The minutes are signed by the person who took them and sometimes by the presiding officer as well. Minutes are usually duplicated, and copies are sent to each person present at the meeting and to other designated officials.
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
A ------------------is a cross between interoffice memo and a formal report.
► Memo report
► Analytical memo report
► Informational memorandum report
► Feasibility report
A memo report is a cross between interoffice memo and a formal report
Letter reports are of ----------- types:
► four
► two
► three
► five
Letter reports are of two types:
1. Informational Letter Reports
2. Analytical Letter Reports
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
-----------------is often used when sending information to a reader outside your organization.
► Letter
► Memo
► Minutes
► Application
A
letter report is simply a report in letterform: it is often used when
sending information to a reader outside your organization.
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
The most important communication task for business students is to prepare which thing?
► Resume
► Memo
► Document
► Circular
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
An applicant should show interest in the job during which stage?
► Screening stage
► Selection stage
► Final stage
► First stage
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
Which types of interview are useful for judging interpersonal communication among candidates?
► Group Interviews
► Video Interviews
► Stress Interviews
► Structured Interviews
Group
interviews meeting with several candidates simultaneously. Group
interviews help recruiters see how candidate interact. This types of
interview is useful for judging interpersonal communication
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
How can both parties be unable to collaborate and walk away from the negotiation dissatisfied?
► Win-lose strategy
► Lose-win strategy
► Lose-Lose strategy
► Win-win strategy
Lose-Loose strategies
• Both parties are unable to collaborate, or unaware of the opportunity to do so.
• Both parties walk away from the negotiation dissatisfied
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
- ------------ are individual cultural variables.
► Economics, politics
► Accepted dress, manners
► Language, social norms
► Social norms, manners
Individual cultural variables
Time, Space, Food, Accepted Dress, Manners, Decision Making
---------------is exerted by someone who can influence and manipulate behavior.
► Consultative power
► Expertise power
► Reward power
► Legitimate power
Reward power is exerted by someone who has control over resource desire by others. Such as person can influence and manipulate behavior
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
Which is an active process of receiving aural stimulus?
► Listening
► Thinking
► Talking
► Silence
Listening is an active process of receiving aural stimulus. Listening is an active rather than a passive Process.
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► making an outline
► Thinking about It
Writing and Presenting Your Thesis or Dissertation
• Thinking about It
• Preparing the Proposal
• Conducting the Research
• Writing the Research Paper
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
Proposal should be written in a :
► Future tense.
► Past tense
► Present tense
► Present continuous
Of course, it should be written in a future tense since it is a proposal. Ref from Handouts page 196
Question No: 17 ( M a r k s: 1 ) http://vuzs.net
:
--------------- defines the word research as: "Research is conducted to
solve problems and expand knowledge. Research is a systematic way of
asking questions, a systematic method of enquiry."
► Drew
► Howard and Sharp
► A psychologist
► A scientist
Drew (1980)
Research
is conducted to solve problems and expand knowledge. Research is a
systematic way of asking questions, a systematic method of enquiry
Question No: 18 ( M a r k s: 1 ) http://vuzs.net
There are------------- major research perspectives.
► Two
► Three
► Four
► Five
A
research perspective, as used here, is a general view and use of
research approaches and methods. There are two major perspectives:
quantitative and qualitative.
Question No: 19 ( M a r k s: 1 ) http://vuzs.net
A
person has to follow three steps for an oral presentation which are: 1.
planning your presentation, 2. ------------------ your presentation, 3.
completing your presentation.
► Learning
► Speaking
► Writing
► Listening
The Three Step Oral Presentation Process
1. Planning your presentation
2. Writing your presentation
3. Completing your presentation
Question No: 20 ( M a r k s: 1 ) http://vuzs.net
While delivering an oral presentation to large groups, a person should use what kind of style?
► Casual
► Informal
► Formal
► Interpersonal
Question No: 21 ( M a r k s: 1 ) http://vuzs.net
If you are citing a work done by three to five authors what will be the proper way to refer them?
► Kernis, Cornell, Sun, Berry & Harlow, 1993
► Kernis, Cornell, and Sun, and Berry, & Harlow 1993
► Kernis and Cornell, Sun, Berry, & Harlow, 1993
► Kernis and Cornel, Sun and Berry and Harlow 1993
A Work by Three to Five Authors: List all the authors in the signal phrase or in parentheses the first time you cite the source.
(Kernis, Cornell, Sun, Berry, & Harlow, 1993)
Question No: 22 ( M a r k s: 1 ) http://vuzs.net
It
contains all facts that the reader or listener needs for the reaction
you desire. Senders and receivers are influenced by their background,
viewpoint, needs, experience, attitude, status and emotions. A message
brings desired result. It does a better job of building goodwill.
Match this statement with one of the following principles of communication:
► Conciseness
► Courtesy
► Consideration
► Completeness
Completeness
• A
business message is complete when it contains all facts that the reader
or listener needs for the reaction you desire. Senders and receivers
are influenced by their background, viewpoint, needs, experience,
attitude, status and emotions.
Question No: 23 ( M a r k s: 1 ) http://vuzs.net
Collection letters are usually written in:
► Line
► Series
► Serial
► Steps
Collection Letter Series
Collection
letters are usually sent in a series. The first is mildest and most
understanding, with the letters getting gradually more insistent
Question No: 24 ( M a r k s: 1 ) http://vuzs.net
When your message contains all the facts, the reader or the listener needs, it is called:
► Complete
► Considerate
► Courteous
► Clear
How many major delivery methods are used for an oral presentation?
► Three
► Four
► Two
► Five
Methods are used for an oral presentation
1. Extemporaneous
2. Reading
3. Memorization
4. Impromptu
Question No: 26 ( M a r k s: 1 ) http://vuzs.net
This
format is considered to be the most modern. All essential parts in this
form are started from the left-hand margin. Open punctuation should be
used in this form. This form saves time more than any other form.
Match the above with one of the followings:
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)
2. Full Block
This
format is considered to be the most modern. All essential parts in this
form are started from the left-hand margin. Open punctuation should be
used in this form. This form saves time more than any other form.
Question No: 27 ( M a r k s: 1 ) http://vuzs.net
This
form is much in Pakistan. Heading, date, complimentary close and
signature sections begin at the horizontal of the page or are placed so
that they end near the right-hand margin. First line of each paragraph
is indented five to seven spaces. Only closed form of punctuation is
used in this form.
Match the above with one of the followings:
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)
3. The Semi-Block
This form is much used in Pakistan.
Heading, date, complimentary close and signature sections begin at the
horizontal of the page or are placed so that they end near the
right-hand margin. First line of each paragraph is indented five to seven spaces. Only closed form of punctuation is used in this form.
Question No: 28 ( M a r k s: 1 ) http://vuzs.net
Claim letter is also called:
► Complaint letter
► Adjustment letter
► Credit refusing letter
► Collection letter
Question No: 29 (M a r k s: 1) http://vuzs.net
In claim letter the initial statement should contain:
► Good news
► Bad news
► Mixed news
► Ambiguous
Question No: 30 ( M a r k s: 1 ) http://vuzs.net
Minutes, which tell more of the story of what happened and who said what at a meeting are:
► Resolution minutes
► Narrative minutes
► Informal minutes
► Formal minutes
Minutes of narration, narrative minutes tell more of the ‘story of what
Happened and who said what at a meeting.
Question No: 31 ( M a r k s: 2 )
Describe the use of visuals in a thesis paper.
Question No: 32 ( M a r k s: 2 )
What appeals are generally used in a collection letter?
Question No: 33 ( M a r k s: 2 )
How do we read a market report?
Question No: 34 ( M a r k s: 3 )
Which guidelines should be followed while searching for a subject topic of a thesis?
Question No: 35 ( M a r k s: 3 )
Mention key points of unsolicited application letter.
Question No: 36 ( M a r k s: 3 )
What are the three Cs of credit for extending credit privileges?
Question No: 37 ( M a r k s: 5 )
What are quantitative and qualitative perspectives in research?
How should a claim begin?
Question No: 39 ( M a r k s: 10 )
When you are applying for a job, you are selling a product of yourself .Critically evaluate the statement.
Question No: 40 ( M a r k s: 10 )
Write
a first letter of collection to your customer who has purchased
electronic goods and has not cleared the balance of Rs.5000/-, which is
now three months overdue.
