ENG301 Finalterm Solved Paper 2009-5

FINALTERM  EXAMINATION
Fall 2009
ENG301- Business Communication (Session - 4)


Time: 120 min

Question No: 1    ( M a r k s: 1 )    http://vuzs.net
 An exchange of information within an organization is called:

       Internal communication (PAGE 5)
       ►  External communication
       ►  Horizontal communication
     ► Vertical communication


Question No: 2    ( M a r k s: 1 )    http://vuzs.net
  
 Unsolicited letters are written on ADIA plan which is  --------- step approach.
  
       ► five
       ► two
       four (PAGE 161)
       ► one

Question No: 3    ( M a r k s: 1 )    http://vuzs.net
 Sales letters start with:


       ► An easy and effective way


       An attention-getting device (PAGE 108)

       ► Interesting news

       ► Buffer

   
Question No: 4    ( M a r k s: 1 )    http://vuzs.net
 Which writing style characterizes memos?


       Informal (PAGE 113)
      ► Formal
       ► Impersonal tone 
       ► Neutral


Question No: 5    ( M a r k s: 1 )    http://vuzs.net

In circular letters personal interest is created by using the word -----------------.


       you  (PAGE 115)
       ► our customers
       ► everybody
       ► dear customers

Question No: 6    ( M a r k s: 1 )    http://vuzs.net
 Reports, which show “progress,” accomplishments, or activities over time or at a given stage of a major assignment are known as -------------.


       ► feasibility report
       ► periodic reports
       ► conference reports
       progress reports (PAGE 125)

Question No: 7    ( M a r k s: 1 )    http://vuzs.net
  The most important communication task for business students is to prepare which thing?

       Resume (NO REFERENCE) GROUP THINKING
       ► Memo
       ► Document
       ► Circular

Question No: 8    ( M a r k s: 1 )    http://vuzs.net
 Which approach is the most common way to organize a resume?


       ► Functional
       Chronological (page 151)
       ► Analytical
       ► Job oriented

Question No: 9    ( M a r k s: 1 )    http://vuzs.net
 In which type of resume, the work-experience section dominates after name, address and objective.

     The Chronological Resume (page 151)
       ► The Functional Resume
       ► The Combination Resume
       ► Job oriented Resume
   

Question No: 10    ( M a r k s: 1 )    http://vuzs.net
  The principle through which your message will get across, so that the receiver will understand what you are trying to convey,is called:
                         
       ► Completeness
       Clarity (page21)
       ► Conciseness
       ► Consideration

Question No: 11    ( M a r k s: 1 )    http://vuzs.net
 A formal style is characterized by more------------ sentences.
                                        
       ►  simple
       complex (page 23)
       ► easy
       ► short

Question No: 12    ( M a r k s: 1 )    http://vuzs.net
 There are ---------------- negotiation strategies.
        ► Two
       ► Three      
        Four (page 186)
       ► Five
1. Win-win strategy
2. Win-lose strategy
3. Lose-win strategy
4. Lose-Lose strategy

Question No: 13    ( M a r k s: 1 )    http://vuzs.net
 A good research proposal is that which is :
       Narrowly defined (PAGE 196)
       ► Broadly defined
       ► Without any limit
       ► Good copy of plagiarism

Question No: 14    ( M a r k s: 1 )    http://vuzs.net
 How many types of pre-employment tests are administered by companies?

       Three (PAGE 170)
       ► Four
       ► Two
       ► Five

Question No: 15    ( M a r k s: 1 )    http://vuzs.net
 The--------------- section of a thesis explains the reasons for doing the research, and indicates why the research is important, valuable or significant.

       Introduction (PAGE 198)
       ► Background
       ► Conclusion
       ► Centre
   

Question No: 16    ( M a r k s: 1 )    http://vuzs.net    
 ------------------is a well established research question that can be in the form of a descriptive statement or a question.


       ► Analysis
       Hypothesis (page 200)
       ► Appendices
       ► Criticism

Question No: 17    ( M a r k s: 1 )    http://vuzs.net
 According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?
      ► First 30 seconds
       ► 60 to 90 seconds
       30 to 60 seconds (page 172)
       ► 40 to 50 seconds

Question No: 18    ( M a r k s: 1 )    http://vuzs.net
 All pieces of literature, key journals and books referred to in proposal should be listed at the end of the proposal. It is called------------------ section of thesis.
        ► tables and figures
       ► appendices
       bibliography (page 205)
       ► index

Question No: 19    ( M a r k s: 1 )    http://vuzs.net
 While delivering an oral presentation to large groups, a person should use what kind of style?
  
       ► Casual
       ► Informal
       Formal (page 179)
       ► Interpersonal

Question No: 20    ( M a r k s: 1 )    http://vuzs.net
 Which one is national variable from the followings?
  
                 
       ► Time 
       ► Space
       Economics (page 36)
       ► Food

Question No: 21    ( M a r k s: 1 )    http://vuzs.net
 A company usually writes good will letters to:

       Customer (page 65)
       ► Manager
       ► Director
       ► Chairman

Question No: 22    ( M a r k s: 1 )    http://vuzs.net
 Fisher and Ury (1991) developed a concept known as :


       Principled bargaining (page 190)
       ► Negotiation
       ► Communication
       ► No communication

Question No: 23    ( M a r k s: 1 )    http://vuzs.net
 ----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships.




       ► Research method
       Quantitative perspective (page 206)
       ► Qualitative perspective
       ► Normal perspective

Question No: 24    ( M a r k s: 1 )    http://vuzs.net
 Certain analytical reports are called:

       Proposals (page 145)
       ► Recommendation
       ► Memo
       ► Overview

Question No: 25    ( M a r k s: 1 )    http://vuzs.net
 Which one of the suggestions is not the part of replies to inquiries?

       ► Give the Exact Information Requested
        ► Express Appreciation for the Inquiry
       ► Sell Your Organization or Product
        End with a Negative Closing (page 73)


Question No: 26    ( M a r k s: 1 )    http://vuzs.net
 How many major delivery methods are used for an oral presentation ?
  
       ► Three
       Four (page 181)
       ► Two
       ► Five

Question No: 27    ( M a r k s: 1 )    http://vuzs.net
 There are ------------- types of job letters
       ► two (page 161)
       ► three
       ► four
       ► five

Question No: 28    ( M a r k s: 1 )    http://vuzs.net
 Which tests do provide quantitative information about a candidate’s skills, attitudes, and habits?
   
       ► Written tests
       Pre-employment tests (page 170)
       ► Oral tests
       ► General tests

Question No: 29    ( M a r k s: 1 )    http://vuzs.net
 Which thing does reveal something about a candidate’s personality and professionalism during an interview?
  
       ► Style of talking
       ► Manners
       Physical appearance (page 172)
       ► Eye contact

Question No: 30    ( M a r k s: 1 )    http://vuzs.net
 Communication is an important part of our …………………..today.
   
       ► Universe
       ► Earth
       world (page 21)
        ► community

   
Question No: 31    ( M a r k s: 2 )
 What is case study research?

 Case study is a research method which is used for investigation of contemporary phenomenon within its real life context. I.e. where the evidences are much more and the relation between phenomena and context are not clear.

Question No: 32    ( M a r k s: 2 )
 What is bibliography?


A bibliography is a list of source materials on a particular subject. It  shows what periodicals or books and other library materials were used.
It tells  part of the reference matter, it is followed by  appendix
.
  

Question No: 33    ( M a r k s: 2 )
 Why is a claim letter written?   

When a product or service do not meet the customers’ or expectations, customers get disappointed and usually write a complaint letter. This complain letter is called claim letter as well. The claim letter should be calm and polite rather than hostile or demanding.

Question No: 34    ( M a r k s: 3 )
 To know your buyer is necessary for your product and services,comment.
   
It helps us to  discover the needs and desires of these prospective buyers.
Like we can not sell life insurance plan of old age person to a young  college going students.

Like ladies beauty products is hard to sell to children. To be successful we must know mode and wants of our buyers

Question No: 35    ( M a r k s: 3 )
 What are win- win strategies in negotiation?

In win –win strategy both parties are satisfied with settlement.

Main concern of this strategies on one loose its interest though its hard to achieve but its produce long lasting relationship.

In this both the parties are committed to some positive outcome and its one achievable when both the parties communicate well.
  
Question No: 36    ( M a r k s: 3 )


 What is resume deception and personal data in resume writing?  

Resume deception

Inflating grade-point averages.
Showing to be self-employed
Try to cover the unemployment gaps
Claiming that was working for the companies which are already closed down.
Claim about working on higher positions in past jobs.

Personal data

We should avoid adding personal interest in resume unless it will increase the employer’s understanding.

Better to exclude the salary information and reasons of leaving the old jobs.

Better not to mention the name of pervious supervisors.
   
Question No: 37    ( M a r k s: 5 )
 Writing letters refusing adjustments when the buyer is at fault which points should keep in mind?

    When The Buyer Is At Fault
1. Support  buyer Point of View
Try to make customer to understand that you understood the problem properly.

2. Request Is Appreciated
show to customer that his request is appreciated and his point of view is important for our company.

Give Explanation before reaching any  Decision
Avoid unfriendly, negative expressions, such as your complaint, your error, you mistake. Customer should not think that our decision  is the only solution for him.

4. Be Courteous Even when customer is angry

5. Try to Leave customer in  Pleasant Frame of Mind
A friendly close is even more important when the adjustment is not granted.

Question No: 38    ( M a r k s: 5 )
 Define various techniques of developing the elements of an oral presentation.

    Successful Oral Presentation

Oral presentation enhance the mutual understanding between audience and speaker so we have to give some time to improveour  oral presentation skills.

Determine audience size and composition of audience



Analyze why audience members are attending the presentations

Determine the audience’s level of understanding.
Following three steps are very effective for good presentation

1. Planning your presentation
2. Writing your presentation
3. Completing your presentation


Main Idea : Brain storm the idea and then then decide which ideas are more relevant and appropriate to your
Writing Oral Presentation
Write points that points that how the audience can benefit from your message.
Choose right Approach
Like short or long presentation you are going to give

Closing: your closing should leave a strong and impressive message
 


Question No: 39    ( M a r k s: 10 )
 What is the typical sequence of an interview? Write down different types of interviews.
   
A job interview is a formal meeting of employer and applicant in which both exchange information to learn about each other

Stages of interview
Screening stage:
Interview at this stage is more structured.

Selection stage:
This is the best stage for an applicant to show his interest in job by relating skills to job requirement and organization’s needs.

· Final stage

Structured Interview:
Such interview is mostly conducted at screening stage. In this type of interview employer controls the interview by asking already prepared questions in an order. It is a poor measure of applicant’s personal qualities but it also creates uniformity in hiring process.

Open-ended interview:
 It is a less formal and unstructured form of interview in which interviewee encourages the applicant to speak more and freely in order to get to know about his personality and his capabilities. Some of the applicants reveal too much about their personal and family problems which is of not of any interest to employers and which have nothing to do with their skills and qualifications.

• Stress Interview:
It is the best type of interview which helps interviewee
to see how candidate handles himself under pressure. It is the most
stressful type of interview. Stress can be created by unsettling the
candidate through criticism, interruption or hostile reactions.

• Video Interview: Another form of interview done by employers in order to
cut down traveling costs. Video conferencing system is used to conduct
this interview and candidates have to prepare themselves differently for
this interview.



• Situational Interview:
This interview is specifically about the job. Under
this type of interview candidates are given certain job conditions and have
to tell how they will handle such a situation.

• Group Interviews:
 Group interviews help recruiters see how candidate interact. This types of interview is useful for judging interpersonal communication.

 Question No: 40    ( M a r k s: 10 )

 Describe in some detail different types of  quantitative and qualitative researches.


Qualitative research
It explores attitudes, behavior and experiences through such methods as interviews or focus groups. It attempts to get an in-depth opinion from participants.

Quantitative research
It  generates statistics through the use of large-scale survey research, using methods such as questionnaires or structured interviews.
  Qualitative approach:

  • It includes historical research and qualitative research;
  • It collects narrative data to gain insights into phenomena of interest;
  • Data analysis includes the coding of the data and production of a verbal synthesis.

   Quantitative approach:
1.         It is categorized with descriptive research, Corelational research, and experimental research;
2.         It collects numerical data in order to explain and predict phenomena
3.         Data analysis is mainly statistical.


Types of Quantitative Researches

Descriptive:  Descriptive research involves collecting data in order to test hypotheses or answer questions concerning the current status of the subjects of the study.  It determines and reports the way things are.

Co-relational: Co-relational research attempts to determine whether and to what degree a relationship exists between two or more quantifiable variables.    The relationship is expressed by correlation coefficient, which is a number between 0 and 1. like we you it stock analysis etc .

Cause-comparative: it establishes the cause effect relationship, compares the relationship, but the cause is not manipulated.

Experimental:  Experimental research establishes the cause effect relationship and does the comparison, but the cause is manipulated.  The cause, independent variable makes the difference.  The effect, dependent variable is dependent on the independent variable.

 Types of Qualitative Researches

Historical: Systematic collection and objective evaluation of data related to past occurrences in order to test hypotheses concerning causes, effects. Those events may help to explain present events and anticipate or visualize the future events.


Case study : Attempts to shed light on phenomena by studying in depth a single case example of the phenomena.  The case can be an individual person, an event, a group, or an institution.


Ethnography: Focuses on the sociology of meaning through close field observation of socio cultural phenomena. Typically, the ethnographer focuses on a community like different cultural groups etc.

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