Spring 2010 - (Session - 4)
ENG301 - Business Communication
Time: 90 min
Time: 90 min
ENG301 - Business Communication - Q.No. 1 ( M - 1 )
-------------------is included to remind the reader to check for additional pages of information.
Copy of notation
Enclosure P # 51
Subject line
Attention line
ENG301 - Business Communication - Q.No. 2 ( M - 1 )
Letters, pamphlets, annual reports, interviews are part of ---------------- communication.
external communication P # 7
internal communication
written communication
verbal communication
ENG301 - Business Communication - Q.No. 3 ( M - 1 )
It describes the condition of a commodity in the market on a certain date for a specific period.
Letter report
A market report P # 137
Progress report
Periodic report
ENG301 - Business Communication - Q.No. 4 ( M - 1 )
Which writing style characterizes memos?
Informal P # 113
Formal
Impersonal tone
Neutral
ENG301 - Business Communication - Q.No. 5 ( M - 1 )
--------------- is a group of people who are appointed to solve a specific problem. www.vuzs.net
A standing committee
A committee
A task force P # 117
A help desk
ENG301 - Business Communication - Q.No. 6 ( M - 1 )
In which type of resume, the work-experience section dominates after name, address and objective.
The Chronological Resume P # 151
The Functional Resume
The Combination Resume
Job oriented Resume
ENG301 - Business Communication - Q.No. 7 ( M - 1 )
In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:
Iinitiator P # 186
Both parties
One party
Second party
ENG301 - Business Communication - Q.No. 8 ( M - 1 )
BATNA stands for :
Better acknowledged to narrative agreement.vuzs
Best approach to a non related assignment.
Best alternative to a negotiated agreement P # 191
Best approach to a narrative agreement
ENG301 - Business Communication - Q.No. 9 ( M - 1 )
While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:
Preparing the Proposal
Writing the Research Paper
Making an outline
Thinking about It P # 195
www.vuzs.net
ENG301 - Business Communication - Q.No. 10 ( M - 1 )
The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?
Memorization
Reading
Extemporaneous P # 181
Writing
ENG301 - Business Communication - Q.No. 11 ( M - 1 )
It is saying what you want to say in the fewest possible words without sacrificing the other qualities. In it, the message is complete without being wordy. It increases emphasis in the message.
Match this statement with one of the following principles of communication:
Conciseness P # 25
Courtesy
Consideration
Completeness
ENG301 - Business Communication - Q.No. 12 ( M - 1 )
Fisher and Ury (1991) developed a concept known as :
Principled bargaining P # 190
Negotiation
Communication
No communication
ENG301 - Business Communication - Q.No. 13 ( M - 1 )
Collection letters are usually written in: www.vuzs.net
Line
Series P # 101
Serial
Steps
ENG301 - Business Communication - Q.No. 14 ( M - 1 )
The form of communication used most of the time for written messages to persons inside your organization is called:
Memorandom
Business letter
Pamphlet
Adjustment letter
www.vuzs.net
ENG301 - Business Communication - Q.No. 15 ( M - 1 )
Making feedback more useful which aspect is the most important from the followings:
Planning how and when to accept it. P # 19
Being receptive to your audience's responses.
Encouraging frankness.
Using it to improve communication.
ENG301 - Business Communication - Q.No. 16 ( M - 1 )
In which letter, you need to start by capturing the reader's attention and interest.
Unsolicited P # 161
Formal
Informal
Solicited
ENG301 - Business Communication - Q.No. 17 ( M - 1 )
There are ------------- types of job letters
two P # 161
three
four
five
ENG301 - Business Communication - Q.No. 18 ( M - 1 )
Which thing does reveal something about a candidate's personality and professionalism during an interview?
? Style of talking
Manners
Physical appearance P # 172
Eye contact
ENG301 - Business Communication - Q.No. 19 ( M - 1 )
Which of the following is a part of informal communication?
Memo
Letter
Faxes
Casual Communication among employees P # 5
ENG301 - Business Communication - Q.No. 20 ( M - 1 )
In a claim letter, the initial statement should contain:
good news P # 92
bad news
mixed news
ambiguous
ENG301 - Business Communication - Q.No. 21 ( M - 2 )
Write a note on beginning of a thesis. vuzs.net
Answer: The thesis statement is usually considered the most important sentence and the main point of your essay/ report or research paper because it outlines the central purpose of your essay.
ENG301 - Business Communication - Q.No. 22 ( M - 2 )
Name two types of memo reports.
Answer:
1. Informational Memorandum Reports : Inform summarized information ,Widely in content type of business purpose.
2. Analytical memo Reports: Seek to analyze problem without specific recommendation.
www.vuzs.net
ENG301 - Business Communication - Q.No. 23 ( M - 2 )
What are key advantages of a chronological resume?
Answer:
(1) Employers are familiar with it & can easily find information
(2) it highlights growth and career progression
(3) it highlights employment continuity and stability
ENG301 - Business Communication - Q.No. 24 ( M - 3 )
How do we write short quotations in a thesis paper?
Answer: Short Quotations
If you are directly quoting from a work, you will need to include the author, year of publication, and the page number for the reference (preceded by "p."). Introduce the quotation with a signal phrase that includes the author's last name followed by the date of publication in parentheses.
ENG301 - Business Communication - Q.No. 25 ( M - 3 )
What is a group interview?
Answer: Group interviews meeting with several candidates simultaneously. Group interviews help recruiters see how candidate interact. This types of interview is useful for judging interpersonal communication.
ENG301 - Business Communication - Q.No. 26 ( M - 3 )
Write a note on progress report.
Answer: Progress Reports: Progress reports show, “progress,” accomplishments, or activity over time or at a given stage of a major assignment. The organizational plan is usually inductive, including topics similar to these.
1. Introduction
2. Description of accomplishments during the reporting period.
3. Unanticipated problems
4. Plans for the next reporting period.
5. Summary
6. (Periodic report)
ENG301 - Business Communication - Q.No. 27 ( M - 5 )
Your attitude is very important in order to understand reader's point of view. Discuss.
Answer: Developing the right attitude “To the customer, you are the company.” Your attitude when dealing with customers, clients, and the public reflect on the company you represent. Our attitude will reflect your country and your culture. Each message communicates the essential quality and culture of your company and can either build goodwill of destroy it. Doing an honest job enthusiastically and competently helps both the doer and the receiver. Answering even routine inquiries should and can be a inter easting challenge. Message written to international clients, customers suppliers.
ENG301 - Business Communication - Q.No. 28 ( M - 5 )
Write a note on literature review and methodology in thesis writing.
Answer: The rationale behind the literature review consists of an argument with two lines of analysis: 1) this research is needed, and 2) the methodology I have chosen is most appropriate for the question that is being asked. Now, why would you want to wait? Now is the time to get informed and to learn from others who have preceded you! If you wait until you are writing the dissertation it is too late. You've got to do it sometime so you might as well get on with it and do it now. Plus, you will probably want to add to the literature review when you're writing the final dissertation
www.vuzs.net
ENG301 - Business Communication - Q.No. 29 ( M - 5 )
Define a formal report. Make a list of different parts of a formal report.
Answer:
There are three basic divisions of a formal report:
1. Prefatory Parts are:
a) Cover
b) Title fly
c) Letter of authorization
d) Letter of acceptance
e) Letter of transmittal
f) Table of contents
g) List of illustrations
h) Synopsis or executive summer
2. Text Parts:
a) Introduction
b) Body
c) Summary
d) Conclusions
e) Recommendations
f) Notes
3. Supplementary Parts:
a) Appendixes
b) Bibliography
c) Index
.
ENG301 - Business Communication - Q.No. 30 ( M - 5 )
In extemporaneous method of oral presentation how does the presenter conduct his presentation?
Answer:
Extemporaneous
This method of delivery is very carefully planned and practiced. In it, the speaker, makes a presentation with the help of an outline, note cards, or visual aid. It is very popular and effective method of delivering a speech. In this way the speaker can glance at his notes, keep eye contact and speak in a natural, conversational tone. Reading In this method the whole presentation is read aloud. It helps a speaker when the presentation has technical or complex topic. If you choose to read your speech, practice enough so that you can still have eye contact with your audience, otherwise, your speech may become boring. For reading, some speakers use a page style similar to a TV script, leaving a left margin of about one-third of the page. In that wide margin are pronunciation aids or suggestions as to where to look in an audience.
