FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 4)
Time: 90 min
M a r k s: 55
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
-------------------is included to remind the reader to check for additional pages of information.
► Copy of notation
► Enclosure
► Subject line
► Attention line
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
Letters, pamphlets, annual reports, interviews are part of ---------------- communication.
► external communication
► internal communication
► written communication
► verbal communication
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
It describes the condition of a commodity in the market on a certain date for a specific period.
► Letter report
► A market report
► Progress report
► Periodic report
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
Which writing style characterizes memos?
► Informal
► Formal
► Impersonal tone
► Neutral
Question No: 5 ( M a r k s: 1 ) http://vuzs.net
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
In which type of resume, the work-experience section dominates after name, address and objective.
► The Chronological Resume
► The Functional Resume
► The Combination Resume
► Job oriented Resume
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:
► Iinitiator
► Both parties
► One party
► Second party
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► Making an outline
► Thinking about It
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?
Writing
► Memorization
► Reading
► Extemporaneous
► Writing
Question No: 11 ( M a r k s: 1 ) http://vuzs.net
It
is saying what you want to say in the fewest possible words without
sacrificing the other qualities. In it, the message is complete without
being wordy. It increases emphasis in the message.
Match this statement with one of the following principles of communication:
► Conciseness
► Courtesy
► Consideration
► Completeness
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
Fisher and Ury (1991) developed a concept known as :
► Principled bargaining
► Negotiation
► Communication
► No communication
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
Collection letters are usually written in:
► Line
► Series
► Serial
► Steps
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
The form of communication used most of the time for written messages to persons inside your organization is called:
► Memorandom
► Business letter
► Pamphlet
► Adjustment letter
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
Making feedback more useful which aspect is the most important from the followings:
► Planning how and when to accept it. (not sure)
► Being receptive to your audience’s responses.
► Encouraging frankness.
► Using it to improve communication.
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
In which letter, you need to start by capturing the reader’s attention and interest.
► Unsolicited
► Formal
► Informal
► Solicited
Question No: 17 ( M a r k s: 1 ) http://vuzs.net
There are ------------- types of job letters
► two
► three
► four
► five
Question No: 18 ( M a r k s: 1 ) http://vuzs.net
Which thing does reveal something about a candidate’s personality and professionalism during an interview?
► Style of talking
► Manners
► Physical appearance
► Eye contact
Question No: 19 ( M a r k s: 1 ) http://vuzs.net
Which of the following is a part of informal communication?
► Memo
► Letter
► Faxes
► Casual Communication among employees
Question No: 20 ( M a r k s: 1 ) http://vuzs.net
In a claim letter, the initial statement should contain:
► good news
► bad news
► mixed news
► ambiguous
Question No: 21 ( M a r k s: 2 )
Write a note on beginning of a thesis.
Question No: 22 ( M a r k s: 2 )
Name two types of memo reports.
Question No: 23 ( M a r k s: 2 )
What are key advantages of a chronological resume?
Question No: 24 ( M a r k s: 3 )
How do we write short quotations in a thesis paper?
Question No: 25 ( M a r k s: 3 )
What is a group interview?
Question No: 26 ( M a r k s: 3 )
Write a note on progress report.
Question No: 27 ( M a r k s: 5 )
Your attitude is very important in order to understand reader’s point of view. Discuss.
Question No: 28 ( M a r k s: 5 )
Write a note on literature review and methodology in thesis writing.
Question No: 29 ( M a r k s: 5 )
Define a formal report. Make a list of different parts of a formal report.
Question No: 30 ( M a r k s: 5 )
