MIDTERM EXAMINATION
Fall 2009
ENG301- Business Communication
Time: 60 min
M a r k s: 38
Question No: 1 ( M a r k s: 1 ) http://vuzs.net
Even the salutation and the complementary close have no punctuation in:
► Open punctuation
► Standard punctuation
► Close punctuation
► Long punctuation
Question No: 2 ( M a r k s: 1 ) http://vuzs.net
What is the top most quality of a business executive?
► Effective communicator
► Good personality
► Hardworking
► Skill to mangae the things
Question No: 3 ( M a r k s: 1 ) http://vuzs.net
What is CD-Rom database?
► It is used to put information in a form that is easy to digest
► It is used to play computer disk
► It is a tool used during the high level meetings
► It is a tool to download songs
Question No: 4 ( M a r k s: 1 ) http://vuzs.net
An exchange of information within an organization is called:
► Internal communication
► External communication
► Horizontal communication
► Vertical communication
Question No: 5 ( M a r k s: 1 )
What is the more formal way of communication?
► Written communication
► Oral communication
► Non-verbal communication
► Effective communication
Question No: 6 ( M a r k s: 1 ) http://vuzs.net
Selecting some details and omitting others is a process called:
► Abstracting
► Extracting
► Attracting
► Fascinating
Question No: 7 ( M a r k s: 1 ) http://vuzs.net
A receiver’s attitude towards a message can determine whether it is:
► Accepted
► Rejected
► Accepted or rejected
► Mixed response
Question No: 8 ( M a r k s: 1 ) http://vuzs.net
In----------- characteristics such as body shape, body odors and skin color are included.
► Mental
► Physical
► Spiritual
► verbal
Question No: 9 ( M a r k s: 1 ) http://vuzs.net
Artifact objects are used in which type of messages?
► verbal
► Non-verbal
► Written
► Oral and written
Question No: 10 ( M a r k s: 1 ) http://vuzs.net
Personal space varies according to:
► Situation
► Culture, status
► Medium
► Channel
For writing an effective business message, there are---------- planning steps.
► seven
► five
► two
► three
Question No: 12 ( M a r k s: 1 ) http://vuzs.net
If you have bad news,how can you begin your message?
► With buttering.
► With flattery.
► With buffer
► With confidence
Question No: 13 ( M a r k s: 1 ) http://vuzs.net
In order to understand verbal and nonverbal communication which of the following things should we do?
► Accept cultural differences
► Studying your own culture
► Learn about other cultures
► All of the above
Question No: 14 ( M a r k s: 1 ) http://vuzs.net
Before writing a message, which of the following steps are necessary for effective communication?
► Define the purpose of the message.
► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above
Question No: 15 ( M a r k s: 1 ) http://vuzs.net
Which one of the followings is the most important for a successful message?
► Feedback
► Sender
► Message
► Medium
Question No: 16 ( M a r k s: 1 ) http://vuzs.net
Which of the following parts are related to business letters?
► Heading
► Date
► Inside address, salutation
► All of the above
Question No: 17 ( M a r k s: 2 )
What is the difference between credibility and congeniality?
Question No: 18 ( M a r k s: 2 )
Which points should be kept in mind while writing get-well wishes and sympathy letters.
Question No: 19 ( M a r k s: 3 )
In order to understand intercultural communication which factors are important?
Question No: 20 ( M a r k s: 5 )
What is the organizational plan for order letters? Discuss each point briefly.
Question No: 21 ( M a r k s: 10 )
Write an order letter to ABC Company for the purchase of weather vanes?
