ENG301 : MID TERM PAPER2010 (B)
MIDTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 2)
Time: 60 min
M - 35
ENG301 - Business Communication - Q.No. 1 ( M - 1 )
Your browser may not support display of this image. The essence of---------------is making a sale.
Persuation
Inquiry
Concession
Sale
ENG301 - Business Communication - Q.No. 2 ( M - 1 )
Your browser may not support display of this image. An effective way of maintaining communication with employees is to monitor:
Feedback
Behaviour
Environment of the company
Situation
ENG301 - Business Communication - Q.No. 3 ( M - 1 )
Your browser may not support display of this image. Personal space varies according to:
Situation
Culture, status
Medium
Channel
ENG301 - Business Communication - Q.No. 4 ( M - 1 )
Your browser may not support display of this image. A machine scans a printed page, converts it to a signal, and transmits the signal over a telephone line to a receiving machine. Although they have been available for many years, until recently they were slow and expensive.
These are called:
Groupware
Teleconferencing
Faxes
Voice Mail
ENG301 - Business Communication - Q.No. 5 ( M - 1 )
Your browser may not support display of this image.
AIDA plan stands for:
Attention, Interest, Desire, Action
Authority, Interest, Disclose, Accuracy
Accuracy, Internal, Diction, Attention
Action, Interest, Desire, Authority
ENG301 - Business Communication - Q.No. 6 ( M - 1 )
Your browser may not support display of this image. When your message contains all the facts, the reader or the listener needs, it is called:
Complete
Considerate
Courteous
Clear
ENG301 - Business Communication - Q.No. 7 ( M - 1 )
Your browser may not support display of this image.
Which one is not related to close paragraph?
Make Action
Keep Last Paragraph Concise and Correct
End on a Positive, Courteous Thought
Make a refusal statement
ENG301 - Business Communication - Q.No. 8 ( M - 1 )
Your browser may not support display of this image.
Which of the following parts are related to business letters?
Heading
Date
Inside address, salutation
All of the above
ENG301 - Business Communication - Q.No. 9 ( M - 1 )
Your browser may not support display of this image. Clarity is achieved in part through a balance between ……………………………….
Precise and familiar language
Complex and difficult language
Easy and simple language
Rough and tough language
ENG301 - Business Communication - Q.No. 10 ( M - 1 ) www.vuzs.net
Your browser may not support display of this image. Advancement in technology has brought changes in the business market.
Which one is not correct from the following:
increased demand of things.
made communication easy.
increased market competition.
ignored local markets.
ENG301 - Business Communication - Q.No. 11 ( M - 2 )
Your browser may not support display of this image. Write down names of standard parts of a business letter.
Heading, date, inside address, body, salutation, complementary close, signature and reference section
ENG301 - Business Communication - Q.No. 12 ( M - 2 )
Your browser may not support display of this image. Which points should be kept in mind while writing get-well soon and sympathy letters.
Answer:
When a personal friend or a business collegue is ill, a letter from you is welcome. If the illness is not serious and recovery is expected, a humorous get-well card or a cheerful, happy letter can be written.
If the illness is serious or the person is getting over a major operation, the the person will not be in a mood for jokes!
Mention once at the beginning of the letter how sorry you are that the person is ill. Then talk about a normal life.
ENG301 - Business Communication - Q.No. 13 ( M - 3 )
Your browser may not support display of this image. What is direct approach?
ENG301 - Business Communication - Q.No. 14 ( M - 3 )vuzs.net
Your browser may not support display of this image. Explain Letterhead of Business message and name its different parts.
Answer:
A letterhead is a printed paper with the name and address of a person or organization. It occupies not more than 2 inches at the top of the page.
Following are the different parts of letterhead
Name
Address
telephone number
Fax number
Type of business
Name of manufacturing unit / corporate office etc.
ENG301 - Business Communication - Q.No. 15 ( M - 5 )
Your browser may not support display of this image. Environmental factors can greatly affect the process of communication’. Discuss.
Answer:
Organizations give consideration to office space, factory area and layout, the sales area and conference venues. The environment put people at ease and match their expectations; an uncomfortable environment can produce ‘noise’ that causes communication barriers and interferes communication process.
Therefore desire for privacy, familiarity and security, need to be satisfied.
Careful design of the working area meet these needs and in so doing improve communication, productivity and morale.
Light, colour, tables, chairs, desks, temperature, plants, sound, artwork, and wall coverings all have a good impact on people about the image of organization.
ENG301 - Business Communication - Q.No. 16 ( M - 5 )
Your browser may not support display of this image. ‘When a message is vivid, definite and specific, it conveys meaning effectively’. Discuss the importance of concreteness in business message.
Answer:
Concreteness means “a message should be vivid, definite and specific”
If message convince the reader than sender will get the reply and feed back
And if a message lacks the qualities, it will be vague and general and it may be ignored by the reader.
Concrete facts and figures make the reader to know exactly what is required or desired by the sender.
Example: if some information to be given regarding decision.
The chief executive decided” is clearer than “A decision has been made.”
A positive messages always leaves positive signs on the reader
ENG301 - Business Communication - Q.No. 17 ( M - 5 )
Your browser may not support display of this image. Write a detailed note on buffer.
Answer:
Buffer is defined as “its a statement, that helps to bring the reader in a positive frame of mind, and message becomes readable and easy to understand for the reader. To give bad news, messages begin with a buffer. But “Buffer” should be neutral in tone. Try to avoid misleading the reader to think that the message is good.
MIDTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 2)
Time: 60 min
M - 35
ENG301 - Business Communication - Q.No. 1 ( M - 1 )
Your browser may not support display of this image. The essence of---------------is making a sale.
Persuation
Inquiry
Concession
Sale
ENG301 - Business Communication - Q.No. 2 ( M - 1 )
Your browser may not support display of this image. An effective way of maintaining communication with employees is to monitor:
Feedback
Behaviour
Environment of the company
Situation
ENG301 - Business Communication - Q.No. 3 ( M - 1 )
Your browser may not support display of this image. Personal space varies according to:
Situation
Culture, status
Medium
Channel
ENG301 - Business Communication - Q.No. 4 ( M - 1 )
Your browser may not support display of this image. A machine scans a printed page, converts it to a signal, and transmits the signal over a telephone line to a receiving machine. Although they have been available for many years, until recently they were slow and expensive.
These are called:
Groupware
Teleconferencing
Faxes
Voice Mail
ENG301 - Business Communication - Q.No. 5 ( M - 1 )
Your browser may not support display of this image.
AIDA plan stands for:
Attention, Interest, Desire, Action
Authority, Interest, Disclose, Accuracy
Accuracy, Internal, Diction, Attention
Action, Interest, Desire, Authority
ENG301 - Business Communication - Q.No. 6 ( M - 1 )
Your browser may not support display of this image. When your message contains all the facts, the reader or the listener needs, it is called:
Complete
Considerate
Courteous
Clear
ENG301 - Business Communication - Q.No. 7 ( M - 1 )
Your browser may not support display of this image.
Which one is not related to close paragraph?
Make Action
Keep Last Paragraph Concise and Correct
End on a Positive, Courteous Thought
Make a refusal statement
ENG301 - Business Communication - Q.No. 8 ( M - 1 )
Your browser may not support display of this image.
Which of the following parts are related to business letters?
Heading
Date
Inside address, salutation
All of the above
ENG301 - Business Communication - Q.No. 9 ( M - 1 )
Your browser may not support display of this image. Clarity is achieved in part through a balance between ……………………………….
Precise and familiar language
Complex and difficult language
Easy and simple language
Rough and tough language
ENG301 - Business Communication - Q.No. 10 ( M - 1 ) www.vuzs.net
Your browser may not support display of this image. Advancement in technology has brought changes in the business market.
Which one is not correct from the following:
increased demand of things.
made communication easy.
increased market competition.
ignored local markets.
ENG301 - Business Communication - Q.No. 11 ( M - 2 )
Your browser may not support display of this image. Write down names of standard parts of a business letter.
Heading, date, inside address, body, salutation, complementary close, signature and reference section
ENG301 - Business Communication - Q.No. 12 ( M - 2 )
Your browser may not support display of this image. Which points should be kept in mind while writing get-well soon and sympathy letters.
Answer:
When a personal friend or a business collegue is ill, a letter from you is welcome. If the illness is not serious and recovery is expected, a humorous get-well card or a cheerful, happy letter can be written.
If the illness is serious or the person is getting over a major operation, the the person will not be in a mood for jokes!
Mention once at the beginning of the letter how sorry you are that the person is ill. Then talk about a normal life.
ENG301 - Business Communication - Q.No. 13 ( M - 3 )
Your browser may not support display of this image. What is direct approach?
ENG301 - Business Communication - Q.No. 14 ( M - 3 )vuzs.net
Your browser may not support display of this image. Explain Letterhead of Business message and name its different parts.
Answer:
A letterhead is a printed paper with the name and address of a person or organization. It occupies not more than 2 inches at the top of the page.
Following are the different parts of letterhead
Name
Address
telephone number
Fax number
Type of business
Name of manufacturing unit / corporate office etc.
ENG301 - Business Communication - Q.No. 15 ( M - 5 )
Your browser may not support display of this image. Environmental factors can greatly affect the process of communication’. Discuss.
Answer:
Organizations give consideration to office space, factory area and layout, the sales area and conference venues. The environment put people at ease and match their expectations; an uncomfortable environment can produce ‘noise’ that causes communication barriers and interferes communication process.
Therefore desire for privacy, familiarity and security, need to be satisfied.
Careful design of the working area meet these needs and in so doing improve communication, productivity and morale.
Light, colour, tables, chairs, desks, temperature, plants, sound, artwork, and wall coverings all have a good impact on people about the image of organization.
ENG301 - Business Communication - Q.No. 16 ( M - 5 )
Your browser may not support display of this image. ‘When a message is vivid, definite and specific, it conveys meaning effectively’. Discuss the importance of concreteness in business message.
Answer:
Concreteness means “a message should be vivid, definite and specific”
If message convince the reader than sender will get the reply and feed back
And if a message lacks the qualities, it will be vague and general and it may be ignored by the reader.
Concrete facts and figures make the reader to know exactly what is required or desired by the sender.
Example: if some information to be given regarding decision.
The chief executive decided” is clearer than “A decision has been made.”
A positive messages always leaves positive signs on the reader
ENG301 - Business Communication - Q.No. 17 ( M - 5 )
Your browser may not support display of this image. Write a detailed note on buffer.
Answer:
Buffer is defined as “its a statement, that helps to bring the reader in a positive frame of mind, and message becomes readable and easy to understand for the reader. To give bad news, messages begin with a buffer. But “Buffer” should be neutral in tone. Try to avoid misleading the reader to think that the message is good.
